Moments of Comfort, Made by You
Do you enjoy performing simple acts of kindness - like writing letters, playing games, helping with small tasks, or just being present - that can make a big difference?
Are you ready to offer companionship to someone who may feel isolated or alone?
Do you want to use your time and heart to improve someone's quality of life?
Direct Care Volunteers offer meaningful support to patients and families facing end‑of‑life challenges by providing companionship, social interaction, and respite for caregivers. Whether reading with a patient, sharing conversation, assisting with light tasks, or making tuck‑in calls, these volunteers help enhance comfort and connection during a vulnerable time. Working closely with hospice staff and guided by an individualized care plan, Direct Care Volunteers bring compassion, reliability, and emotional maturity to every visit while maintaining confidentiality, honoring family beliefs, and participating in ongoing training to ensure high‑quality, patient‑centered care.
See below for full position description.
Opportunities in the following counties:
Sioux, Lyon, Osceola, O'Brien, Clay, Dickinson, Palo Alto, Emmet, Kossuth
This volunteer opportunity is flexible to your own schedule, availability, and level of comfort. No level of commitment is too small.
TITLE
Direct Care Volunteer
REPORTS TO
Volunteer Coordinator (VC)/ Manager of Volunteer Services (MVS)
DESCRIPTION
The Direct Care Volunteer serves as an additional support to patients and families dealing with a terminal
illness and end-of-life issues. Support is provided in a variety of ways, including the provision of
companionship and socialization to patients, or offering respite to stressed caregivers. Direct Care
Volunteers may also make tuck in calls to patients and families. All care provided by the Direct Care
Volunteer is outlined in the Volunteer Care Plan and agreed upon by the Interdisciplinary Group (IDG).
QUALIFICATIONS
The Direct Care Volunteer must possess the ability to actively listen and communicate compassionately with
patients, families, and caregivers at the end-of-life. He/she has the ability to work as a team with family
members and hospice staff. He/she must have the ability to respect patient/family belief systems, emotional
maturity and sensitivity. Must be dependable and have access to reliable transportation. He/ she must have
an understanding of Hospice philosophy and goals, and be willing to participate in peer support/ continuing
education meetings on a regular basis. Additionally, he/ she must:
1. Be at least 18 years of age
2. Provide the following paperwork:
a. Completed Volunteer Application
b. 2 References
c. Signed Code of Conduct Attestation Statement
d. Signed Permission for Background Check
e. Signed Permission for Drug Screen
f. Completed New Hire Communicable Disease/Tuberculosis/Health Screening Questionnaire
form and additional state requirements, as required
g. *Tuberculin Test Administration Form (unless exempt from TB testing)
h. *Completed Hepatitis B Form
NOTE: * TB skin test and Hepatitis B forms are not required for volunteers only performing tuck-in calls
3. Have satisfactory references from employers and/ or professional peers
4. Have a satisfactory criminal background check (as required by state)
5. Successfully complete the Direct Care Volunteer orientation
6. Veteran Volunteers must successfully complete additional orientation specific to this role. Other
specialty volunteers, such as Bereavement Support, Pet Therapy, Reiki and Vigil Volunteers must also
meet requirements as indicated in those Job Descriptions.
RESPONSBILITIES
1. Provide support to patients and families by performing essential duties such as reading to patients,
playing games, writing letters on behalf of patients, assisting with plant or pet care, meal preparation,
companionship or support with light household chores as needed
2. Provide support to patients and families through tuck-in call processes, completes necessary forms and
communicates needs/concerns to Volunteer Coordinator (VC)/ Manager of Volunteer Services (MVS)
and/or IDG team.
3. May attend funeral or visit the family/ caregivers after the death of the patient
4. Participate in Volunteer support or peer groups and/ or training with other Volunteers
5. Provide availability on a regular basis and/ or keeping with the assigned patient, family and caregiver
needs as outlined and defined in the Volunteer Care Plan
6. Maintain regular communication with the Volunteer Coordinator/ Manager of Volunteer Services
about the needs of the patient, family and caregiver. Report any concerns, problems, or sudden
changes in patient, family and caregiver status to the Volunteer Coordinator/ Manager of Volunteer
Services immediately
7. Perform duties within the established Volunteer Care Plan and function within authorized activities
according to the individual’s ability, knowledge, and training. Does not assume tasks or decisions
which are outside the scope of the Volunteer or are within the domain of other persons, e.g. family,
caregiver, hospice personnel or facility staff
8. Document and record hours of service and return Volunteer Visit Documentation Form to the
Volunteer Coordinator/ Manager of Volunteer Services within a timely manner, i.e. 24-48 hours
9. Notify Volunteer Coordinator/ Manager of Volunteer Services if there is a change in situation that
could affect patient care, a change in status, leave of absence or need for substitute volunteer.
10. Maintain patient, family and caregiver confidentiality and abide by federal regulations related to
privacy practices, e.g. HIPAA
11. Assure for compliance with local, state, and federal laws, Medicare regulations, and established
personnel policies and procedures
12. Meet or exceed delivery of Company Service Standards and operate under the company’s Code of
Conduct
13. Be evaluated annually based on competency and performance
14. Participate in continuing education and training, including mandatory annual in-services (HIPAA,
Tuberculosis, Emergency Preparedness, etc.)
