Provide one-on-one assistance to help Medicare beneficiaries, their caregivers or representatives with questions and problems related to Medicare & related health insurances. Counselors also assist their sponsor site to create awareness of SHIIP-SMP services in the county; for example, discussions with partners or group presentations.
Responsibilities:
• Meet new volunteer counselor certification and annual recertification requirements. • Provide confidential/objective counseling to beneficiaries/ representatives on Medicare and related health insurance issues. • Advocate on behalf of beneficiaries to help them resolve Medicare and other related health insurance issues. • Educate individual beneficiaries on Medicare related issues. • Serve clients regardless of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. • Utilize SHIIP-SMP and Medicare materials and resources to stay up-to-date on issues affecting Medicare Beneficiaries. • Use Medicare internet-based programs to help clients compare plans. • Assess beneficiary needs and make appropriate referrals when necessary. • Comply with SHIIP-SMP policies and procedures, including those regarding confidentiality and reporting of SHIIP-SMP activities. • Promote SHIIP-SMP in your community through presentations and/or displays. • Actively recruit new SHIIP/ SMP volunteers.
Desired Qualifications: • Ability to listen, identify beneficiary issues, and problem solve • Ability to maintain confidentiality • Willingness to advocate on behalf of Medicare beneficiaries • Comfort utilizing technology, the internet and online programs • Ability to work independently or as part of a team • Effective oral and written communication skills • Good organizational skills • Willingness and ability to learn and retain information • Sensitivity in working with diverse populations • Ability to present information in a group setting
